Frequently Asked Questions

Q: Do I have to Pay for my Bookpack Order Now?
A: No (except all packs that are being delivered to the school or to home ) You may choose to pay on Collection in January. (Choose your payment method at checkout) Please place your order to secure your cheap pricing and have the booklists prepared for you. **All St Oliver Plunket Catholic School and St Bernards Catholic School orders must be prepaid at time of ordering to ensure on time delivery to school.

Q: What Payment Options do you provide?
A: We offer a range of payment options to suit your needs. These Include Credit Card, Direct Deposit, Cheque, Eftpos & Cash (In-store) & Paypal. We also offer Lay-by to assist with budgeting.

Q: Can I make my payment in person?
A: Yes, Please complete your order on-line and visit our Newsagency "Burstall Avenue News" with your print out.

Q: Where and When can I Pick Up my booklist from in January?
A: The Collection Dates are noted on our website may differ. Please check under your School heading to obtain days and times. All pickups will be from Newsagency Eastside School Supplies/Burstall Avenue News. With the exception of St Oliver Plunkett Catholic School and St Bernards Catholic School for delivery to school- please refer to school lists.

Q: When will I be able to Collect from Burstall Avenue News?
A: Pick up dates vary for each School. Please check under your School heading to confirm Collection dates. During this period times available for collection will be Monday-Friday 8am-5pm Saturday 9am-3pm and Sunday -by arrangement with Eastside School Supplies. Outside these hours please contact Eastside School Supplies/Burstall Avenue News to make arrangements.

Q: I did not place an order as we did not know if we were moving residence?
A: PLEASE place your order, assume you will be at your current school, we only ask as soon as you know you will be moving schools LET US KNOW.

Q: I may be changing schools but have not yet made up our mind?
A: PLEASE place your order, assume you will be at your current school, we only ask as soon as you know you will be moving schools LET US KNOW..

Q: My Son received Pink Items in his bookpack, Can I have the colours changed?
A: We try our best not to put pink into Boys packs but sometimes this is done in error. Please simply bring the item in and we will exchange it for a more suitable colour. (Please note that some items may only come in 1 colour)


Q: Every Year my child brings home heaps of stuff so I did not place an order.
A: Please contact your child's teacher or visit your child's class room and note items that can be reused and remove from your order.

Q. Can I return text books?

A No. Text books are firm sale generally, certain books may be returned for refund if the company we buy from allow it. If we can return the book there is a $5 restocking fee.



Q: I just found my child's book list in their bag when cleaning up, and have missed the closing date. How can I purchase my needs? Can I place a Late Order?
A: YES you can but Due to Strict time restraints it is preferred that you place your order by the closing date as this allows ample time to have all orders ready for collection at the advertised time. However if you find yourself faced with the above problem please do not hesitate to contact Eastside School Supplies/Burstall Avenue News staff and they will endeavoured to assist you. Unfortunately there can be no guarantee that the book list will be packed and ready by the advertised collection date. Late orders incur an additional $10 administration fee.

Q: Will I get a Phone call to advise me my order is ready?
A: Unfortunately due to the large number of orders placed this is not possible. However if your order has been placed on time with Eastside School Supplies/Burstall Avenue News then they will be ready for collection at the times advertised.

Q: Can a late order attract a surcharge?
A: Yes -Eastside School Supplies/ Burstall Avenue News reserves the right to charge a admin fee of $10 per order on lists placed after the advertised cut off date - please refer to School details.

Q: How can I avoid the Surchage?
A: Place your order before the closing date. Remember you can pay for your order when you pick it up in January. By simply placing your order, you secure the pricing listed on your booklist.

Q: What prices will I pay if I buy the items off the shelf?

We reserve the right to charge our normal shelf prices.



PLEASE NOTE - Eastside School Supplies/Burstall Avenue News reserves the right to recoup the extra costs incurred for late text book orders!

Questions not answered? Please Contact Us with your question.